How it works

Get started in these simple steps

1. Sign-in to your Sweito Account

To begin, you need to sign-in to your Sweito account using https://app.sweito.com/#/auth/login. Once signed in, click on “Products” from the top-menu and select “Sweito – Message Forwarder” from the dropdown. On the product dashboard, click on “Create App” from the side menu.

2. Select your desired Marketplace & Helpdesk

Once on the “Create App” page, select the Marketplace (eBay, Catch.com.au or any other) you wish to connect. Also select the Helpdesk (Zendesk, Freshdesk or any other) you wish to use in this connection to handle your tickets/messages

3. Authenticate your Marketplace

Enter your helpdesk location information, like it’s subdomain, api key, etc. depending on the selected helpdesk. We would also never ask you from your helpdesk login information or password

4. Authenticate your Helpdesk

Enter your helpdesk location information, like it’s subdomain, api key, etc. depending on the selected helpdesk. We would also never ask you from your helpdesk login information or password

5. Review your selection

Simply reviewed that the selected marketplace and helpdesk are correct and that is it